SHIPPING & EXCHANGES
ITEM CARE
All garments are extremely delicate. PLEASE reach out to me if you have any questions/concerns prior to cleaning.
Silk//Charmeuse: Dry clean only.
Embroidered Pieces: HAND-WASH ONLY. DO NOT BLEACH OR TUMBLE DRY.
Lace: Dry clean only.
SHIPPING
The majority of our pieces are handmade in Miami — please allow up to 3 weeks for your order to ship. Once your item is dispatched, you’ll receive tracking details via email.
Customers are responsible for shipping costs and assume responsibility once the order has been shipped from our studio.
For our handmade pieces, please allow approximately 2 weeks for shipping. We appreciate your patience as each piece is made with care. x
EXCHANGE POLICY
All items are available for exchange or store credit. No refunds are permitted. Any store credit given to the customer can only be applied to a new order. Items must be returned in original conditions- NO returns on worn items. The returned items must be sent back to BY GIANNA within 14 days.
Steps:
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Create an account using the same email you used at checkout
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Begin the return process from your account dashboard